Position: Director, Records Management Center & Shredding On Site
Reports to: Vice President, Operations
Mission
Lead a high-performing team to drive business growth by expanding our information management services and maintaining strong customer relationships. The Director will build and promote a culture of accountability, innovation, and customer focus, while ensuring efficient operations and driving market expansion.
Key Responsibilities
- Team Leadership and Development
- Build and lead a team focused on accountability, collaboration, and continuous improvement, following the EOS Traction framework.
- Create a positive work environment that aligns with our DRIVE values.
- Lead and mentor department managers overseeing operations, sales, customer service, safety, security, and information technology.
- Operational Excellence
- Set direction and provide strategic oversight for daily operations, focusing on process improvement and long-term growth.
- Integrate digital services, systems, and automations that enhance operational effectiveness.
- Ensure safety, security, and compliance across all departments, assets, and properties.
- Customer and Sales Focus
- Drive exceptional service by leading teams to prioritize customer satisfaction, resolve issues promptly, capturing new opportunities, and build long-term relationships.
- Collaborate with sales and marketing to identify and grow new business, including introducing digital solutions that add value.
- Represent and promote the company by proactively engaging customers, key stakeholders, and vendors, and by attending industry and community events.
- Strategic Growth
- Work with senior leadership to develop strategies for profitable growth and long-term success.
- Execute growth initiatives, including market expansion, strategic acquisitions, and introducing new digital service offerings.
- Financial Oversight
- Manage financial performance, focusing on profit and loss, cash flow, budgeting, and resource allocation, ensuring the financial health of the business.
- Collaborate with finance to track key metrics and use data to guide decision-making.
- Identify cost-saving opportunities without compromising service quality.
- Compliance and Security
- Ensure all services meet security and regulatory standards, maintaining relevant certifications.
- Oversee safety and security for fleet, facilities, and data operations to protect physical and digital assets.
Core Competencies
- Leadership & Accountability: Proven ability to lead and motivate a team of “A” players with clear goals and accountability.
- Strategic Thinking & Decision Making: Strong capacity for long-term planning and data-driven decision making.
- Innovation & Technical Expertise: Skilled in implementing and managing software solutions, including ECM software and IT systems.
- Customer Engagement: Focused on customer satisfaction and relationship management, always keeping the customer front and center.
- Operational Management: Expertise in efficient, safe, and scalable operations with a focus on continuous improvement.
- Financial Acumen: Ability to develop and manage budgets, track financial performance, and achieve financial targets.
Cultural Fit
The Director of RMC/SOS must embody the company’s core values:
- Dependable: Reliable and trustworthy in all aspects of leadership.
- Resourceful: Able to navigate challenges with creative solutions to drive results.
- Innovative: Open to new ideas that improve the business and benefit customers.
- Versatile: Quick to adapt and seize opportunities for growth.
- Engaged: Fully committed to the success of the team, the business, our customers, and the communities we serve.
Submit Your Resume!
To submit your resume for this position, please fill out the required information below, attach your resume, and then click Submit!
Please note that this is only the first stage of the application process and is in no way a guarantee of employment.